RETURNS & REFUNDS

We stand behind our gear and want you to be confident in what you order. If there’s a problem with your Redux product, we’ll make it right.

If you simply change your mind, we accept eligible returns within the terms below.

30-DAY RETURNS

You have 30 days from delivery to request a return.

To be eligible, your item must be returned in new, unworn, and unused condition, with all original packaging, tags, inserts, accessories, and included items.

Watches and straps may be carefully tried on for fit, but must show no signs of wear, sizing, modification, scratches, damage, or other use.

To request a return, contact support@reduxwatch.com before sending anything back. Returns sent without prior authorization may not be accepted.

RESTOCKING FEES

Redux is a small independent company, and every return is personally received, inspected, tested, cleaned, repackaged, and processed before it can go back into inventory. Unlike a large retailer, the time and cost involved in handling a return has a real impact on our small team.

To help offset a portion of those costs, the following restocking fees apply to discretionary returns:

• Watches: $75 restocking fee

• Straps and accessories: 15% restocking fee

These fees don't cover the full cost of processing a return, but they help us continue offering a 30-day return window while keeping our operation lean and our focus where it belongs: making great gear and taking care of our customers.

There is no restocking fee if your item arrived defective or damaged, you received the wrong item, or the return is the result of an error on our part.

RETURN SHIPPING

Customers are responsible for return shipping on discretionary returns.

Original shipping charges and any duties, taxes, brokerage fees, or other delivery costs are non-refundable.

If we provide a prepaid return label for your convenience, the cost of the label will be deducted from your refund.

If your return is the result of a defective or damaged product, an incorrect item, or an error on our part, we'll cover the return shipping.

CONDITION OF RETURNS

Returned merchandise must be in a condition that allows us to sell it again as new.

Items showing signs of wear, scratches, damage, modification, sizing, missing components, or incomplete packaging may be refused or subject to an additional deduction reflecting the reduction in value.

Please take care when trying on a watch or strap if you think you may return it.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If something isn't right, contact us promptly at support@reduxwatch.com with your order information and, where applicable, photos of the issue.

We'll evaluate the problem and make it right.

INTERNATIONAL RETURNS

International customers are responsible for return shipping and any freight, customs, brokerage, duties, taxes, or other charges associated with a discretionary return.

International shipping can be expensive. If you're unsure about sizing, specifications, compatibility, or which product is right for you, contact us before ordering. We're happy to help.

If an order is returned to us because it was refused, unclaimed, undeliverable, or applicable duties or taxes were not paid, the costs incurred in shipping and returning the order may be deducted from your refund.

EXCEPTIONS & FINAL SALE ITEMS

Custom, personalized, modified, or special-order products cannot be returned unless they are defective or we made an error with your order.

Items specifically marked Final Sale and gift cards are non-returnable.

EXCHANGES

If you'd like a different product, size, or configuration, the fastest option is to return your eligible item and place a new order.

If you received a defective, damaged, or incorrect item, contact us first and we'll arrange the appropriate solution.

REFUNDS

Once we receive and inspect your return, we'll let you know whether it has been approved.

Approved refunds will be issued to your original payment method, less any applicable restocking fee, return shipping, or other deductions described above.

Please allow up to 10 business days after approval for us to process your refund. Your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact support@reduxwatch.com.

EU & OTHER STATUTORY CONSUMER RIGHTS

Where local law provides mandatory cancellation, withdrawal, return, or refund rights, those rights take precedence over this policy.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.

HOW TO START A RETURN

Email support@reduxwatch.com with your order number and the item you'd like to return.

Do not send a return before contacting us.

For watches and other higher-value items, please use a tracked and insured shipping service. Redux & Co. cannot issue a refund for merchandise we do not receive.