30-DAY RETURN POLICY

We build Redux gear to be used. But we also want you to be confident when you order it.

If you change your mind, you may request a return within 30 days of receiving your order.

Returned items must be in new, unworn, unused, and resalable condition, with all original packaging, accessories, tags, and included items.

Redux is a small independent company. Every order, shipment and return is personally received, inspected, tested, cleaned, repackaged, and processed before it can go back into inventory. To help offset a portion of that cost:

• Watches are subject to a $75 restocking fee
• Straps and accessories are subject to a 15% restocking fee

Customers are responsible for return shipping on discretionary returns.

If your product arrived defective or damaged, you received the wrong item, or we made an error with your order, there is no restocking fee and we'll cover the return shipping. We'll make it right.

To start a return, contact support@reduxwatch.com before sending anything back. We'll provide return instructions and authorization.

Please use a tracked and insured shipping service. We cannot be responsible for returns lost in transit.

For complete terms and conditions, please see our Returns & Refunds Policy.

RELENTLESS GUARANTEE

We design our gear to withstand every mission, every day.

But we know problems sometimes happen.

Every Redux & Co. time instrument is guaranteed for one year under the terms and conditions of our warranty.

For defects covered by the warranty, we'll repair the watch or replace it at no charge. If the exact model is no longer available, we may provide a replacement of equal value and similar specifications.

A receipt or other proof of purchase may be required for warranty service.

Normal wear and tear, accidental damage, misuse, unauthorized modifications or repairs, and consumable components such as straps are not covered by the warranty. But we still got your back. We'll get you back on duty with a fair and clear plan.

For warranty service or repair, contact support@reduxwatch.com and we'll get you pointed in the right direction.