Shipping policy
Shipping Policy
Processing time
All orders are processed within 1–3 business days. During product drops or high-volume periods, processing may take slightly longer.
Shipping times
Estimated delivery times after dispatch:
- Canada: 2–7 business days
- United States: 3–10 business days
- International: 7–21 business days
Shipping times are estimates and may vary due to customs or carrier delays.
Tracking
All orders include tracking. You’ll receive a tracking number by email once your order ships.
Duties & taxes
International orders may be subject to duties, taxes, or import fees. These are determined by your local customs authority and are the responsibility of the customer.
Shipping rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Lost or delayed packages
Once an order is handed to the carrier, delivery is outside our control. If your package is delayed or appears lost, contact the carrier first. If you need support, reach out and we’ll help where we can.
Incorrect address
Please ensure your shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Order changes
If you need to make a change, contact us as soon as possible. Once an order has shipped, we cannot modify it.
Contact
For any shipping-related questions, contact us at:
support@reduxwatch.com